Privacy Policy

Last Updated: January 30, 2025
This Privacy Policy describes how Sunandi Elder Care collects, uses, and protects your personal information when you use our services or visit our website.

1. Information We Collect

We may collect personal information in the following ways:

• ​When you submit an enquiry form
• When you contact us through email, WhatsApp, SMS, or phone
• When you subscribe to our updates or newsletters
• ​When you engage with our services, feedback forms, or surveys

The personal information collected may include:

• ​Full Name
• ​Phone Number
• ​Email Address
• ​Location or Address (if applicable)
• Any other information voluntarily submitted by you

You may also choose to visit our website anonymously. However, to access some features or receive a response, certain personal information may be required.

2. Purpose of Data Collection

We collect your personal data

• ​Respond to your queries and service requests
• ​Provide you with information about our eldercare programs and services
• ​Improve our website and user experience
• ​Communicate updates, alerts, and relevant information via Email/SMS/WhatsApp/Call
• ​Maintain internal records and comply with legal obligations

3. Consent and Communication

By submitting your information through our website or other communication platforms, you authorize Sunandi Eldercare and its representatives to contact you via Email, SMS, WhatsApp, or Call for service-related communication and updates.

This consent overrides any DND (Do Not Disturb) or NDNC (National Do Not Call) registration you may have.

Sample Disclaimer (used in forms):

I authorize Sunandi Eldercare and its representatives to contact me via Email, SMS, WhatsApp, or Call. This consent overrides DND/NDNC registration.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. Your data may be shared with:

• Authorized internal staff or team members for service fulfillment
• Legal authorities, if required under applicable laws or regulations
• Third-party service providers who help operate our website or manage communication (with strict confidentiality agreements)

5. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

However, please note that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience, analyze trends, and administer the website. You can control cookie settings through your browser preferences.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any external site you visit.

8. Your Rights

As a user, you have the right to:

• Request access to the personal data we hold about you
• Request correction of any inaccurate information
• Withdraw your consent to receive communication at any time
• Request deletion of your personal data, subject to regulatory or operational requirements

You can make these requests by contacting us via email or phone.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. Any changes will be posted on this page with the updated effective date.

We encourage you to review this page regularly to stay informed about how we protect your information.

10. Contact Information

If you have any questions, feedback, or requests regarding this Privacy Policy or the handling of your personal data, you may contact us at:

Sunandi Eldercare

Note:This Privacy Policy is applicable solely to Sunandi Eldercare and has been designed in accordance with legal and compliance guidelines. Kindly ensure that the term “Promotional” is avoided in any form field or communication, as it does not align with regulatory practices.